Privacy Policy

AssistantDial AI ("AssistantDial", "we", "us") provides an AI phone answering service for HVAC and home service businesses. This policy explains what we collect through this website, how we use it, and the choices you have.

Information we collect

Information you give us. When you book a demo through our scheduling widget, or contact us, we collect the details you provide — typically your name, email address, phone number, business name, and any message content. If you interact with the AI voice widget on this site, your spoken input and the resulting transcript are processed to run the demo.

Information collected automatically. Like most websites, when analytics are enabled we collect standard usage data — pages viewed, referring links, device and browser type, and approximate location derived from your IP address. Our hosting provider also logs technical request data (including IP address) for security and reliability.

Cookies and analytics

We do not load analytics or set analytics cookies until you accept them via the consent banner shown on your first visit. Your choice is stored in your browser (in local storage) so we can remember it on future visits; you can clear it any time through your browser settings.

If you accept, we use Google Analytics 4 to understand how visitors use the site. Google Analytics sets cookies and processes usage data on our behalf. If you decline, these cookies are never set and no analytics data is collected.

Third-party services

We rely on a small number of providers to run this site and service. Each processes data under its own privacy policy:

• Google Analytics — website usage analytics (only after consent). See Google's Privacy Policy.
• Cal.com — powers the demo booking widget and processes the scheduling details you enter. See Cal.com's Privacy Policy.
• Vapi — powers the AI voice widget and processes voice interactions. See Vapi's Privacy Policy.
• Vercel — hosts this website and processes technical request logs. See Vercel's Privacy Policy.

How we use your information

We use the information above to schedule and hold demos, respond to your enquiries, operate and secure the website, and — where you have consented — measure and improve how the site performs. We do not sell your personal information.

Legal bases and your rights

Depending on where you live, you may have rights under laws such as the EU/UK GDPR or the California Consumer Privacy Act (CCPA), including the right to access, correct, or delete your personal information, and to withdraw analytics consent. Where we rely on consent (such as for analytics cookies), you can withdraw it at any time. To exercise any of these rights, contact us using the details below.

Data retention

We keep personal information only as long as needed for the purposes described here or as required by law, after which it is deleted or anonymised.

International transfers

Our providers may process data in countries outside your own, including the United States. Where required, transfers are covered by appropriate safeguards under applicable law.

Children's privacy

This site is intended for businesses and is not directed to children, and we do not knowingly collect information from them.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the "last updated" date at the top of this page.

Contact us

Questions about this policy or your data? Email us at contact@assistantdial.ai.